Return & Exchange Policy

Last Updated: [Date]

1. Eligibility for Returns

  • Unopened, unused products may be returned within 30 days of purchase
  • Original packaging must be intact with all seals unbroken
  • Proof of purchase (order number/receipt) required
  • Final sale items (marked “non-returnable”) excluded

2. Return Process

  1. Initiate return request via your account on inglotcosmeticsusa.com
  2. Receive prepaid return label (US customers only)
  3. Ship items within 7 days of approval
  4. Include completed return form in package

3. Refund Details

  • Processing time: 5-7 business days after receipt
  • Refund issued to original payment method
  • Original shipping fees non-refundable
  • International duties/taxes non-refundable

4. Exchanges
We offer:

  • Product exchanges for same value items
  • Color/formula exchanges (subject to availability)
  • Free reshipping for US exchanges

5. Non-Returnable Items

  • Opened cosmetics or skincare products
  • Used makeup applicators/tools
  • Discontinued/special edition items
  • Gift cards

6. Damaged/Defective Products
Contact us within 48 hours with:

  1. Order number
  2. Photos of damaged item(s)
  3. Description of issue
    We’ll provide prepaid return shipping and replacement

7. International Returns

  • Customer responsible for return shipping costs
  • Must use trackable international shipping
  • Refund excludes original shipping charges

For complete details, visit our Customer Service section at inglotcosmeticsusa.com.

This policy does not affect your statutory rights under US consumer protection laws. For hygienic reasons, we cannot accept returns of opened cosmetic products.